Privacy Policy

Overview

Heating and Cooling Matters ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or contact us for HVAC services. We do not sell, trade, or rent your personal information to third parties.

Information We Collect

When you submit a service request or contact us, we may collect:

• Your name and contact information (phone number, email address)
• Your service address
• Details about your HVAC system or service needs
• Preferred appointment day and time

We also collect standard web analytics data (such as pages visited and browser type) through Google Analytics to help us improve our website.

How We Use Your Information

We use the information we collect to:

• Respond to your service requests and schedule appointments
• Communicate with you about your HVAC service
• Improve our website and customer experience
• Comply with applicable laws and regulations

Information Sharing

We do not sell or share your personal information with third parties for marketing purposes. We may share information with trusted service providers (such as scheduling tools or communication platforms) solely to operate our business and serve you. These providers are bound by confidentiality obligations.

Cookies & Analytics

Our website uses Google Analytics to understand how visitors interact with our site. This service may use cookies — small text files stored in your browser. You can disable cookies in your browser settings at any time without affecting your ability to use our site.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. All form submissions are transmitted securely. No payment information is collected on this website.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us directly. We will respond to your request within a reasonable timeframe.

Contact Us

If you have any questions about this Privacy Policy, please contact us: